# WaitLess - Hospitality Operating System

> WaitLess is an all-in-one hospitality SaaS platform for restaurants, cafes, hotels, and other food & beverage venues. It provides QR ordering, POS, kitchen display, payments, inventory management, insights, and automatic NTAK compliance - all in one integrated system. Based in Hungary, serving the Hungarian hospitality market. Website: https://waitless.hu

WaitLess connects front-of-house operations with back-office administration so service is faster, operations are cleaner, and business decisions are backed by real data. The platform requires no app download for guests - everything works through the browser via QR codes.

## What WaitLess Does

- [Point of Sale (POS)](https://waitless.hu/en/features/): Fast, intuitive POS with table maps, quick order entry, multiple payment methods, and support for multiple revenue centers
- [QR Ordering](https://waitless.hu/en/features/): Guests scan a QR code, browse the digital menu, and order from their phone - no app needed. Increases return intent and average order value
- [Kitchen Display (KDS)](https://waitless.hu/en/features/): Real-time digital ticket system replacing paper tickets. Priority management, prep time tracking, multi-station support, audio alerts
- [Payments](https://waitless.hu/en/features/): Card, Apple Pay, Google Pay via Barion. Bill splitting, tipping (0-15%), and automatic invoicing through szamlazz.hu
- [QR Payments](https://waitless.hu/en/features/): Guests pay directly from their phone after scanning a QR code - fast, contactless, no waiting for the check
- [Pre-Orders](https://waitless.hu/en/features/): Accept orders in advance so the kitchen can prepare ahead and guests get served faster on arrival
- [Coupons & Discounts](https://waitless.hu/en/features/): Create unique coupon codes and discount campaigns to drive repeat visits and reward loyal guests
- [Insights & Analytics](https://waitless.hu/en/features/): Daily, weekly, and monthly reports. Sales trends, best-selling items, peak hours, staff performance - accessible from anywhere
- [Inventory Management](https://waitless.hu/en/features/): Automatic stock deduction, low stock alerts, supplier management, recipe-based calculation, and stocktaking
- [NTAK Compliance](https://waitless.hu/en/features/): 100% automatic NTAK data reporting after every transaction. Zero admin. Required for all Hungarian hospitality businesses
- [All Features Overview](https://waitless.hu/en/features/): Complete feature breakdown with details

## Venue Types Supported

WaitLess adapts its workflow to different hospitality business types:

- [Restaurants](https://waitless.hu/en/solutions/restaurants/): Full-service dining - table management, kitchen coordination, tipping, faster table turns
- [Pizzerias](https://waitless.hu/en/solutions/pizzerias/): Pizza-focused operations with delivery and counter service workflows
- [Coffee Shops](https://waitless.hu/en/solutions/coffee-shops/): High-volume counter service with fast throughput and inventory tracking
- [Bars & Cafes](https://waitless.hu/en/solutions/bars-cafes/): Beverage-focused venues - shorter queues, faster payment cycles, stable flow at peak
- [Brunch](https://waitless.hu/en/solutions/brunch/): Brunch-specific service patterns and guest flow
- [Hotels](https://waitless.hu/en/solutions/hotels/): Restaurant and room service combined in one system with accurate daily reporting
- [Wellness](https://waitless.hu/en/solutions/wellness/): Wellness venue food & beverage operations
- [Bakeries](https://waitless.hu/en/solutions/bakeries/): High-throughput bakery and pastry service with clear inventory tracking
- [Quick Service](https://waitless.hu/en/solutions/quick-service/): Fast food - handle more orders with fewer clicks, automated scalable workflow
- [All Business Types](https://waitless.hu/en/solutions/overview/): Overview and comparison of all supported venue types

## Pricing

- **Standard** - 4,990 HUF/month: Online digital menu, QR codes, product management
- **Plus**: Standard + ordering, payment, invoicing, order tracking, NTAK reporting, tipping
- **Premium**: Plus + statistical reports, coupons and discounts, deeper business control
- **Custom**: Tailored workflows, dedicated support, custom pricing
- First month free with any plan. Setup and training included.
- [View pricing details](https://waitless.hu/en/#packages)

## Getting Started

- [Book a Demo](https://waitless.hu/en/book-a-demo/): Schedule a 15-minute demo to see the platform in action
- [Book via Google Calendar](https://calendar.app.google/kGZWh73PmYCGhkk89): Direct calendar link for demo booking

WaitLess onboarding follows three steps: (1) Process audit of current operations, (2) Setup, menu configuration and team training, (3) Go live with ongoing support.

## Integrations

- **NTAK** - Hungarian national tax reporting (automatic compliance)
- **Barion** - Payment processing (card, Apple Pay, Google Pay)
- **Szamlazz.hu** - Automatic invoice and receipt generation
- **Fiscat** - Fiscal printer and cash register hardware integration
- **Loquu** - Connected ordering and service system
- **Fruitsys** - Fruit and produce supply chain integration
- **Simpra Suite** - WaitLess is a Simpra distributor partner

## Company

- [About WaitLess](https://waitless.hu/en/about): Our story, mission, capabilities, and vision
- [Contact](https://waitless.hu/en/book-a-demo/): Get in touch with the team
- **Email**: info@waitless.hu
- **Company**: Timeless Solutions Kft., 2475 Kapolnasnyék, Hungary
- **Admin Login**: https://admin.waitless.hu/auth/login

## Frequently Asked Questions

**Is WaitLess good for my restaurant/cafe/hotel?**
Yes. WaitLess is built specifically for Hungarian hospitality businesses and adapts to your venue type - whether you run a restaurant, pizzeria, coffee shop, bar, hotel, wellness venue, bakery, brunch place, or quick service operation. Each venue type gets tailored workflows.

**Does my guest need to download an app?**
No. Guests scan a QR code and order through their phone's browser. No app installation or registration required.

**Is WaitLess NTAK compliant?**
Yes, 100%. NTAK data is transmitted automatically after every transaction with zero manual work.

**Can guests pay with Apple Pay or Google Pay?**
Yes. WaitLess supports card payments, Apple Pay, and Google Pay through Barion.

**Can guests leave a tip?**
Yes. Guests can choose to tip 0%, 5%, 10%, or 15% at checkout.

**Can guests pay via QR code?**
Yes. Guests can scan a QR code and pay directly from their phone - fast, contactless, no waiting for the check. Card, Apple Pay, and Google Pay are all supported.

**Can guests order via QR and still pay the waiter in person?**
Yes. QR ordering and in-person payment work together.

**How much does WaitLess cost?**
Plans start at 4,990 HUF/month (Standard). The first month is free with any plan. Custom pricing available for larger operations.

**How long does setup take?**
WaitLess handles setup and training. The onboarding process includes a process audit, system configuration, menu setup, and team training before go-live.

**What if I need help after launch?**
Ongoing support is included. The WaitLess team provides continuous assistance and growth recommendations.

**Does WaitLess handle invoicing?**
Yes. Automatic invoicing through szamlazz.hu integration. Receipts generated for every transaction.

**Can I see sales reports and analytics?**
Yes. Real-time insights including daily/weekly/monthly reports, sales trends, best-selling items, peak hours, and staff performance - accessible from any device.

**Does WaitLess support pre-orders?**
Yes. Guests can place orders in advance so the kitchen can prepare ahead and serve faster on arrival.

**Can I create coupons and discounts?**
Yes. WaitLess lets you create unique coupon codes and discount campaigns to drive repeat visits and reward loyal guests. Available on Premium plans and above.

**Can I manage multiple revenue centers?**
Yes. WaitLess supports multiple revenue centers from a single system - useful for hotels, multi-area restaurants, and venues with separate service points.

**What languages does WaitLess support?**
The platform and website are available in Hungarian and English. Hungarian is the primary language.

**Where is WaitLess based?**
Hungary. The company (Timeless Solutions Kft.) is based in Kapolnasnyék and serves the Hungarian hospitality market.

**How do I get started?**
Book a 15-minute demo at https://waitless.hu/en/book-a-demo/ or email info@waitless.hu. First month is free.

## Optional

- [Hungarian Homepage](https://waitless.hu/): Main site in Hungarian
- [English Homepage](https://waitless.hu/en/): Main site in English
- [Partner Portal](https://app.waitless.hu/partners): For WaitLess partners
- [Facebook](https://www.facebook.com/waitless.hu): Social media
- [Instagram](https://www.instagram.com/waitless.hu): Social media
- [LinkedIn](https://www.linkedin.com/company/waitlesshu/): Company page
- [TikTok](https://www.tiktok.com/@waitless_hu): Social media